person Author: Process Fellows
When quality issues or required corrective actions are not resolved in a timely manner, relevant stakeholders must be informed, as such delays may jeopardize project success. To address this, a structured escalation strategy is essential. This strategy should define:

• Escalation levels
• Responsible stakeholders
• Escalation criteria and thresholds
• Methods and channels for escalation

However, implementing an escalation strategy goes beyond simply initiating escalations. Management must ensure that escalated non-conformances are actively tracked and resolved, with clear accountability and follow-up mechanisms in place.