person Author: Process Fellows
SUP.9 – Problem Resolution Management ensures that technical and non-technical problems are captured, analyzed, and resolved in a traceable manner. It provides a structured approach from identification to trend analysis and closure.

• school PF_SUP.9_Problem Resolution Management_Extract.pdf
  Short Overview of the SUP.9 Problem Resolution Management Process covering base practices, some examples and a comparion between Automotive SPICE® version 3.1 and 4.0