Knowledge Nugget

Root cause analysis in problem resolution
person Author: Process Fellows
Don’t just patch bugs. You should understand why the problem occurred. You may use 5 Whys, Ishikawa, or similar methods - when this is beneficial. It is not neccessary to always employ these methods, but: Implement systematic root cause analysis. Identify systemic issues – not just symptoms.
Mapped with these items:
  • Automotive SPICE 4.0
    • SUP.9.BP2 Determine the cause and the impact of the problem.
  • Automotive SPICE Potential Analysis 1.0
    • TEPR.BP1 Record technical problem, determine its cause and impact.
  • Automotive SPICE 4.1 DRAFT
    • SUP.9.BP2 Determine the causes and the impacts of the problems.