Knowledge Nugget

When and How to use supporting processes
person Author: Process Fellows
Supporting processes like SUP.9 (Problem Resolution) or SUP.10 (Change Request Management) are often misunderstood as “back-office.” But they’re vital for delivering quality. Make sure your teams know when to invoke them — and how to record their outcomes. A 2-minute log of a problem review can save hours of debugging.
Mapped with these items:
  • Automotive SPICE 4.0
    • SUP.1 Quality Assurance
    • SUP.8 Configuration Management
    • SUP.9 Problem Resolution Management
    • SUP.10 Change Request Management
  • Automotive SPICE Potential Analysis 1.0
    • RTCM Release Technical Configuration Management
    • PQAS Process Quality Assurance
    • TEPR Technical Problem Resolution
    • TCRM Technical Change Request Management